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Shipping & Returns

Shipping

DWM Music typically ships (securely) within 24 hours to any address in the world.

For The USA: We offer Priority and Media Mail shipping from the USPS. Priority Mail typically takes 2-3 days and Media Mail takes 2-9 days, but is less expensive. When 1-2 CDs are ordered with Media Mail, we automatically upgrade the shipment to USPS First Class mail. For 1-2 CDs, USPS First Class is a very good choice since it costs less than Priority Mail and is almost as fast. If you have any questions, please feel free to Contact Us.

For Canada: All CDs are sent by First Class International Mail. Larger orders might require a different class of mail though. If you prefer a different class of mail, please feel free to Contact Us. You can also have your CDs sent without jewel cases which will save you money. Just copy the provided text (in the shopping cart) and paste it into the Comments box. Please be aware that only CDs with a jewel case container qualify for this option. In any case, we try to ship securely.

For Rest of The World: All CDs are sent by First Class International Mail. Larger orders might require a different class of mail though. If you prefer a different class of mail, please feel free to Contact Us. You can also have your CDs sent without jewel cases which will save you money. Just copy the provided text (in the shopping cart) and paste it into the Comments boxPlease be aware that only CDs with a jewel case container qualify for this option. In any case, we try to ship securely.

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Returns Policy

You may return most new, unopened CDs within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective CD, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

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